Occasions Tableware hire  
  • DEFINITIONS
    • Occasions are the company with whom the hirer in under contract to
    • The hirer is the person or company to whom the invoice/contract is issued to
    • Third party hire is not the responsibility of Occasions, liability or claims for loss, injury or damages will not be accepted.
  • CANCELLATION
    • Once a booking has been confirmed we reserve stock and can therefore refuse other events that wish to book our services. Therefore charges will be payable for any cancellation or decrease in numbers of a confirmed event and levied as follows: 7-14 calendar days notice - 50% total hire charge Less than 7 calendar days notice - 100% total hire charge
  • DELIVERY AND COLLECTION
    • Week-end hire is on a Friday delivery and Monday collection basis only, at single hire charge.
    • Delivery of furniture will be made up to and including day of the event unless specific arrangements have been made beforehand, Occasions will endeavour to accommodate these arrangements. Collection of furniture will be the day after the event, unless special arrangements have been discussed. Delivery/collection is to entry point of venue/hire address only, and always only to ground floor level.
  • PAYMENT/HOLDING FEE
    • One third of the overall amount of the invoice is due, by cheque, as holding fee and kept until the hired items are all returned and checked back into stock, the holding fee will be destroyed. Therefore the full amount of the invoice still remains due and payable by or on day of delivery Any shortages or damages will be notified before use of holding fee.
    • All hired items are required to be checked and signed for by the hirer or a representative of the hirer on delivery. Goods left at premises unattended are left at the hirer's risk. In these circumstances damage/shortages must be notified to Occasions immediately on return and prior to the event.
  • STORAGE
    • If equipment is to be stored or used outside with the exception of plastic or garden furniture the hirer is responsible for any damaged that may be caused by the weather. All boxes etc must be returned dry and intact and furniture must be protected from the weather. Where it is found that this has not been applied all damages will be charge to the hirer at current replacement costs.
  • LOSS OR DAMAGE
    • The hirer is wholly responsible for all furniture/equipment on hire from the time of delivery until collection. All shortages, breakages and damage or loss of furniture/equipment including packing containers/crates will be charged at current replacement cost.
    • Goods returned/collected will be counted prior to cleaning and the hirer notified of any loss/damaged to goods within 3 days of return/collection.
    • Customer goods cannot be accepted as replacement.
    • During the period of hire goods at all times remain the property of Occasions.
    • It is the hirer's responsibility to ensure that all people who use the equipment are properly instructed in its safe and correct use, and to ensure that the equipment is not misused.
  • CLEANING
    • All equipment is dispatched clean and ready for use, and must be returned in the same condition, return dirty is a additional charge at 50% of wash up items, linen excluded as the laundry charge is included in the hire charge.
  • GAS APPLIANCES
    • These must not be used at ground level and should be situated in a well ventilated area.
  • BREAKDOWN/SHORTAGES
    • Any breakdown or unsatisfactory working of equipment or shortage of equipment must be immediately notified to us.
    • Under no circumstances should you the hirer repair or attempt to repair equipment unless authorised to do so by Occasions
    • Occasions reserves the right to makes substitutes without prior warning for the items that may be unavailable.
  • LINEN
    • Damage to linen will be notified to the hirer normally within 1 week of return of the hire items due to the time in which the linen company take to notify Occasions.
    • A full replacement charge will be made for holes or damage greater than 2cm or where there are more than four holes/marks in one cloth. This applies for both Trade and Private Customers.
    • Where damp linen is found to be returned with mildew or stains that are not able to be removed with suitable treatment a full replacement charge will be made.
    • Cancellation on linen within seven days of the event will be chargeable at 75% of hire cost.
  • COMPLAINTS
    • Complaints as to shortage or damage on receipt of goods should be made before use. Complaints of this nature received on return of goods cannot be entertained.
  • LIABILITY
    • Occasions will not be responsible for and the hirer will indemnify the company against all claims for injury to persons or loss or damage to property . All hire items are checked and delivered as fit for purpose of hire, any damage or injury therefore incurred whilst on hirers property becomes the hirers liability.
    • Occasions will not accept any claims for a third party hirer.
    • Occasions do not accept liability for any delay or failure to provide services as a result of circumstances beyond its reasonable control e.g. extreme weather conditions.